As a professional speaker, Ed has addressed over 1,500 audiences all across the country. His speaking clients include firms such as Fed Ex, Auto Zone, Verizon Wireless, AT&T, State Farm Insurance Company, St. Jude Children’s Research Hospital, and numerous national conferences, to name a few. His motivational talks center on the role that values play in the areas of customer service, sales, and management.
As an author, Ed has been published over 250 times in various business magazines and has been quoted in publications such as Forbes, Business Week, Business Communications Review, and ComputerWorld. His “Kindness Revolution” columns are syndicated across the country. Ed is the author of three books, including the topseller “The Kindness Revolution” which contains inspirational customer service stories by companies who have replaced indifference with values in customer service. His publisher is the American Management Association.
Ed is also the founder of the non-profit initiative The Kindness Revolution; a business-led initiative teaching both companies and students the importance of respectful and engaging behavior, and was the recent feature in an ABC News.com story focusing on the demise of customer service in the USA.
Ed is a native of Memphis, a graduate of the University of Memphis, and a former visiting professor at Christian Brothers University.